Update: I was finally able to get a hold of Baker and get someone scheduled to come back out. Though the insulation having been installed in the attic prior to resolving the issue with the fan made it harder for the technician to assess what was wrong, he was still able to do so and I'm happy to report that with the recent rain, the leaking has not continued.
I have used Baker Electric for a lot of work at my house and have had generally good experiences with them. However, after having them perform PM on my HVAC system multiple times, new technicians continue to come out and identify fairly significant issues, such as improperly sealed ducts, that have been over looked every other time they'd been out before. Most recently, Eric did my PM and he did a great job of listening to my concerns about poor indoor air quality and therefore did a thorough inspection to figure out what might be causing these problems and take steps to resolve them. While he did a great job and went above and beyond, it did make me wonder how multiple issues he identified were missed in the past.
Additionally, I recently went through Baker to have insulation installed in my attic (a recommendation from my recent PM service). When booking the appointment I expressed concern that one of my bathroom fans was leaking and I wanted it checked out (Baker previously did a replacement of my attic fan, so I know this is something that they have experience with). Baker told me that they would send someone out to take a look at the fan. The only people who came out were the 3rd party contractor who did the insulation install and they said they saw no problems around the fan in the attic but didn't actually look/observe at the fan any further as it was out of their purview. I have called Baker multiple times to follow up regarding having someone look at my fan, as that was one of the things I stressed that I wanted checked out if I was going to move forward with the insulation install and was promised to me that they would. But since they got my money for the project, they haven't returned my calls.
Overall, I continue to use Baker as they are better than number of other contractors I have used in the past for various work around my house, and I prefer to use someone I have worked with before who has been generally reliable than find someone new, which is why I'd hoped they be willing to help with my fan issue, but have been unreliable in this situation. Read more